Frequently Asked Questions

What is Snackura?

Snackura is a Mexican brand that curates boxes of Asian snacks — sweets, savory snacks, ramen, and drinks — selected so you can discover the best of Asia without leaving home.

What's inside Snackbox Party?

Each box includes exactly 8 products: 2 drinks, 2 sweet snacks, 2 savory snacks, and 2 ramen. Brands and flavors may vary by season and availability.

How long will my order take to arrive?

Delivery times vary depending on your location in Mexico. Once your order has been processed, you will receive a tracking number so you can follow your box at any time.

Do you ship throughout Mexico?

Yes, we ship throughout Mexico. Shipping costs and delivery times may vary depending on your area.

Can I order several boxes?

Of course! You can add as many as you like to your cart. If you're planning a large order, write to us to see whether we can help you with something special.

What should I do if a product arrives damaged?

If anything arrives damaged, report it within the first 48 hours after receiving your order by sending us photos and your order number. We'll review it and provide a solution.

Do the products have instructions in Spanish?

Most products come with instructions in their original language (Japanese, Korean, Chinese, Thai, etc.).

Are they safe to consume?

All products included in our boxes are legally imported and suitable for sale and consumption in Mexico. However, if you have any allergies or dietary restrictions, we recommend checking each product's individual label before consuming it.

Can I give a Snackbox as a gift?

Absolutely! Snackbox Party is the perfect gift for fans of K-dramas, anime, Asian culture, or simply anyone who enjoys discovering new flavors. We also offer Gift Cards if you'd prefer to let the recipient choose for themselves.

How can I contact you?

You can write to us through our online chat, our social media, or by email. We're here to help and will respond as soon as possible.