Frequently Asked Questions

What is Snackura?

Snackura is a Mexican brand that curates boxes of Asian snacks — sweets, savory snacks, ramen, drinks, and surprises — selected for you to discover the best of Asia without leaving home.

What does the Snackbox Party include?

Each box includes Asian sweets and candies, savory and crunchy snacks, 1 Asian drink, 2 Asian ramens, and 1 surprise item. Content may vary by season and availability.

How long does it take for my order to arrive?

Delivery times vary depending on your location in Mexico. Once your order is processed, you will receive a tracking number so you can follow your box at all times.

Do you ship throughout Mexico?

Yes, we ship all over Mexico. Shipping costs and times may vary depending on your area.

Can I order several boxes?

Of course! You can add as many as you want to the cart. If you are planning a large order, please write to us to see if we can help you with something special.

What should I do if a product arrives damaged?

If something arrives damaged, report it within the first 48 hours after receiving your order by sending us photos and your order number. We will review it and provide you with a solution.

Do the products have instructions in English?

Most products come with instructions in their original language (Japanese, Korean, Chinese, Thai, etc.).

Are they safe to consume?

All products included in our boxes are legally imported and suitable for sale and consumption in Mexico. However, if you have any allergies or dietary restrictions, we recommend checking the individual label of each product before consuming it.

Can I give a Snackbox as a gift?

Absolutely! The Snackbox Party is the perfect gift for K-drama fans, anime fans, Asian culture enthusiasts, or simply for anyone who enjoys discovering new flavors. We also have Gift Cards if you prefer the person to choose for themselves.

How can I contact you?

You can write to us through our online chat, our social media, or by email. We are here to help and will respond as soon as possible.